Passionate Travel Experience Provider (NDA)
Transforming Operations with Effective BA and PM
overview
BUSINESS NEEDS
VALUE DELIVERED
OUTCOME SUMMARY
TECH STACK
HIGHLIGHTS
overview
Customer:
Passionate Travel Experience Provider (NDA)
Industry:
Travel, Entertainment
country:
USA
duration:
6 months
Experts from particles:
2 Senior Back-End .Net Engineers
2 Senior Front-End React Engineers
1 Senior BA
The Travel Arrangements business, combining the right attractions with the most passionate people. The company sells its own tours and “partner tours” from adventurous people that share the same vision: provide tours, activities, and experiences that make trips more memorable!
BUSINESS NEEDS
Establish robust project management processes to manage a team of up to 15 people.
Effectively manage product scope and support the implementation of new features.
Cultivate strong customer relationships to ensure satisfaction and loyalty.
VALUE DELIVERED
Comprehensive Project Documentation: Developed documentation to outline project scope, objectives, and deliverables, ensuring clarity and alignment among team members.
Delivery Governance Management: Managed delivery governance metrics with the customer and cross-functional delivery teams, ensuring adherence to project timelines and milestones.
Customer Interaction Management: Oversaw day-to-day interactions with the customer, addressing inquiries, concerns, and feedback in a timely and professional manner.
Strategic Recommendations: Provided thoughtful solutions and recommendations to resolve new and existing pain points of the customer, contributing to improved operational efficiency and effectiveness.
Relationship Building: Built and cultivated a strong customer relationship, fostering trust, collaboration, and long-term partnership.
outcome summary
Through effective business analysis, the Customer experienced enhanced operational efficiency, streamlined processes, and strengthened customer relationships. The implementation of robust project management processes facilitated seamless travel experiences, ensuring customer satisfaction and loyalty in a competitive market landscape.
tech stack
Agile/Scrum
Slack
Mind map builder
Teams sheets
Highlights
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